I bought the license and the software is not activated

My name is William,

I have sent 7 emails to the support department, without any solution.

Pleaseeee I need to Work!

When trying to activate the product with the license key, it shows me the error that is in the attached image.

I tried to solve it as follows:

  • I reinstalled and ran the program as administrator. (failure)
  • I added the program as an exception in the firewall. (failure)
  • I reinstalled the operating system, to avoid component conflicts of other programs. (failure)
  • I need you to tell me what I can do to use it already activated, please

My OS is: Windows 10 Home edition.
Check Attached image

If you encounter this issue, contact support with your public IP and your License.